FREQUENTLY ASKED QUESTIONS

Question: When will I be able to get an appointment? 

Answer:  In most cases you will be seen within 24 hours and in some cases, on the day you call.  It is important to begin therapy as soon after your injury as possible in order to speed your recovery.

 Question: What insurance companies do you accept?

 Answer: None.  In most cases, your health insurance does not become involved.

 Question: Do I have to pay at the time of my visits?

Answer:  No!  In the vast majority of cases, The ACTC will file your bill with the appropriate agency and  will wait until your case is settled. (You will not be billed for a reasonable time to give you a chance  to settle your case.  Up to a year until settlement is common).

Question: Where can I get my medications and other prescribed supplies?

Answer: The ACTC will be able to provide your drugs and supplies in 95% of the cases.

Question:  I don’t have money to spare for prescriptions or splints.  WHAT DO I DO?

Answer: The ACTC will provide your medications, hot packs, and other supplies and includes the charges in the bill submitted to the insurance company.  YOU WILL NOT HAVE TO PAY UP FRONT FOR ANY OF YOUR MEDICAL EXPENSES AT THE ACCIDENT CARE AND TREATMENT CENTER,  if you have a valid claim against the responsible party.

Question: What about my own car insurance?

Answer: Our insurance clerk can help you find out what coverage you have.  If you have personal injury coverage, we can tell you how you how to make a claim.

Question:  Will I continue to have pain after the treatment?

Answer: The Medical practitioner will explain your prognosis and you will be taught how to take care of your body to minimize the chance of chronic or recurrent pain. 

Question: What about X-rays.

Answer:The ACTC  has a X-ray facility on site and can provide any required studies prescribed.

 Question: The Doctor says I need an MRI.  Can you do that?

Answer:  No, but The ACTC can arrange for you to get any necessary MRI studies without having to pay until your case is settled.

 Question: Do I need an Attorney?

Answer: We can  help you determine if you should consult an attorney.  If you retain legal representation, we will work with your Law Firm and provide the necessary statements.  When requested, a narrative report will be provided at a nominal charge to be paid upon settlement of your claim.